Transfers

“Hello, my name is Spencer Greenwood, date of birth July 12, 1999. My primary care doctor ordered me some replacement parts for my pump, and they were shipped to a V.D.L. Enterprises warehouse, which is you guys. I want to know where it is, and—No, don’t transfer me. I’ve already been transferred four times. Please—Let me explain—I was traveling and damaged the reservoir on my pump, my primary doctor ordered me a replacement one, but did not send it to my home address. He sent it to your medical warehouse. I need to know that it arrived, and I need to make sure that it’s being sent to my correct address.—Yes.—Yes.—Do you have a tracking number?—And this has expected delivery on Wednesday?—Okay, because I cannot receive it after Wednesday.—Do you have a tracking number for me?—EightEightTwoThree….—Maybe let’s switch that to overnight. So it can arrive on Tuesday,  and even if it’s late it will arrive by evening Wednesday latest, when I need to switch it out.—Yes.—Yes.—July 12, 1999. The address is FourSevenEight….—Yes. Thank you. I need to receive the shipment by Wednesday, or I’ll need to go to the hospital. It was a horrible mix-up. I’ve already spoken with my doctor. Yes, he feels horrible, but, really, I feel even worse. Thank you for understanding and helping me out. Do you have a phone number so I can call back if there are any problems tomorrow?”